Planet One Hospitality is a composite hospitality initiative that seeks to provide hospitality in its entire ramifications to a highly discerning clientele. We seek to create fun and happiness and to provide a world class service with a strong African accent thereby creating the “Intern-African” experience.
We are recruiting to fill the position below:
Job Title: Front Desk Officer
Location: Lagos
Duties and Responsibilities
Register guests and assigns rooms. Accommodates special requests whenever possible.
Assists in preregistration and blocking of rooms for reservations.
Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.
Understands room status and room status tracking.
Knows room locations, types of rooms available, and room rates.
Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
Coordinates room status updates with the housekeeping department by notification housekeeping of all check outs, late checkouts, early chek-ins, special requests, and day use rooms.
Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
Knows how to use front office equipment.
Process guest check-outs.
Performing cashier related functions like posting charges to guest accounts, raising paid out's, currency exchange,
Follows procedures for issuing and closing safe deposit boxes used by guests.
Uses proper telephone etiquette.
Uses proper mail, package, and message handling procedures.Courier Mail Register
Reads and initials the pass-on log and bulletin board daily. Is aware of daily activities and meetings taking place in the hotel.
Attends department meetings.
Reports any unusual occurrences or requests to the manager or assistant manager.
Knows all safety and emergency procedures, Is aware of accident prevention policies.
Maintains the cleanliness and neatness of the front desk area.
Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.
Prerequisites
Education: HND or B.Sc or its equivalent.
Must speak, read, write, and understand the primary language used in the workplace.
Must be able to speak and understand the primary language used by the guests who visits the hotel.
Experience: Previous hotel-related experience desired.
Application Closing Date
5th July, 2016.
How to Apply
Interested and qualified candidates should send their CV's to: hradmin@planetonehospitality.com
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