Human Resources Business Partner (HRBP)
TELECOMMUTE · Lagos, Nigeria · HR Outsourcing
DESCRIPTION
The HRBP is expected to deliver proactive and flexible HR services by providing relevant and appropriate HR support to all employees at the company's clients’ location, while driving best practice and ensuring compliance with all company procedures, documented policies and employment legislation. The HRBP reports directly to the Team Lead with a dotted reporting line to the Sector Head.
The role accountabilities include the following;
Relationship Management
Improve client service experience, create engaged clients and facilitate relationship growth
Attend regular client meetings to stay abreast of all key developments concerning the account and to gather knowledge that could assist in developing and growing the account
Conduct clients and employee satisfaction surveys to ensure optimal satisfaction at all times
Take ownership of client issues and follow problems through to resolution
Deploy strategies focused towards resolving employee and client issues within 48hrs
Keep accurate records and document clients actions and discussions
Business Growth
Expand business Growth with existing clients
Referrals: Liaise with Business Development department to win more Clients
Identify new outsourcing initiatives
HRBP Supervision
Manage all clients SLA’s
Grow existing account
Manage employee data base
Resolve all employees and clients queries
Customer Satisfaction
Conduct on-boarding session
Organize Village meetings with all employees
Generate and collate qualified candidates database
Recruitment
Analyze training needs in conjunction with departmental managers
Verify and submit invoices
Advise on staff entries and exits
Establish relationships with all key contacts
Enroll all employees on the Medical and Pension Scheme
Presentation and reporting of activities in various Client locations
Advise on all statutory benefits
Work closely with departments, increasingly in a consultancy role, assisting line managers to understand and implement policies and procedures
Payslip distribution
Implementation of SLA’s/Compliance
Collate and Maintain employee data base
Implement disciplinary procedures
Liaise with all Service Providers to ensure a high level of customer satisfaction
Ensure all Statutory benefits are remitted as at when due (Pensions, NSITF, NHF, Insurance, etc.)
Distribution of Offer and Disengagement Letters
Build a Strong internal relationship and serves as a central point for all HR compliance issues
Develop Disciplinary procedures
Payroll Management
End to end processing of company payrolls (weekly or monthly).
Maintenance of payroll and leave planning system.
Updating and maintaining payroll records.
Liaising with HRPB’s and management on payroll related queries.
Maintaining leave, sickness and overtime reports.
Collate overtime and shift allowances etc.
Generate report to meet internal and statutory obligations.
Payroll administration.
Protect payroll operations by keeping all employee information confidential
Liaise with HR regarding new hires, termination, remuneration and condition of service
Employees compensation coordination
Payslip Generation
Core Values
Generate creative ideas to add value to process, organisation and colleagues
Provide colleague and interdepartmental support
Carrying out functions that would promote integrity to the organisation, colleagues and clients
Ability to do things right the first time Generate
Loving the job and being charged up about going the ‘extra mile’ for the job.
Exhibit the highest levels of excellence in both behaviour and work.
REQUIREMENTS
General Requirements
B.Sc/HND in any social sciences related field
Minimum of one (1) year HR Generalist experience
Minimum of one (1) year Client Servicing experience
Technical Requirements
Knowledge of the Nigerian Labour Law.
Strong Employee Relations Knowledge
Business Needs Analysis
Competencies
Ability to work in a fast paced, reactive environment.
Excellent communication skills
Excellent organisational skills.
Microsoft Office skills
Excellent persuasion skills
Able to analyse data and resolve issues with practical solutions
Good project management skills
BENEFITS
Lunch
Medicals
Pension
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