Male Customer Service Support Officer

xPlug Technologies Limited is an internet generation company based in Lagos (Nigeria) with major inclination in Software Development, Web Portal Technology and Application Development on Web, Mobile and Desktop platforms. We provide both customized and Off-shelf software to aid business operations and managements. We have developed an examination preparatory application for students intending to sit for basic school and pre-varsity examinations and need skilled marketers to market the product.

Male Customer Service Support Officer
LocationLagos

Key Role
Communicating courteously with customer through phone, face-to-face and email
Respond promptly to customer’s complaints and issues
Handle and resolve customer’s complaints and issues
Obtain and evaluate all relevant information to handle company’s products and services
Keep logs of customer’s issues, complaints and requests
Escalate unresolved issues to the technical team
Follow through on customer’s issues and complaints to resolution
Analyse issues and customer’s complaints to determine the level of customer service within the organization
Acquire and demonstrate understanding of CRM software and tools
Acquire a comprehensive knowledge of games schedules and timing on a daily basis
Send accurate and correct result to subscribers on a prompt basis
Troubleshooting and maintenance of facilities to ensure excellent service delivery
Report on service delivery rates on a timely and daily basis
Provide recommendation and improvements to customer service based on feedbacks received from customers
Manage and update data platforms
Compilation and Analysis of data
Perform other duties as assigned by the Operations Manager.

Key Requirements
Excellent Numeric and Analytical skill.
Strong interpersonal skills
Excellent telephone presence with organized follow-up skills
Communication skills – verbal and written
Listening skills
Problem analysis and problem-solving
Attention to detail and accuracy
Strong customer focus; service oriented attitude
Basic computer abilities with the understanding of terminology and functionality.

Method of Application
Interested and qualified candidates should send their CV’s to lugo@xplugng.com
Note: This position entails morning and evening shift, weekend and public holidays also with some days off in between.

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