Customer Relationship Officers at Ayoola Foods Limited, Lagos
DescriptionAyoola Food is a fast growing food processing, Packaging, Marketing and Consulting company in Ipaja, Lagos state, looking for resourceful, vibrant, purpose driven professionals with high integrity and relevant experience to fill the position of:
Job Title: Customer Relationship Officer
Location: Lagos, Nigeria
Responsibilities
- Our successful candidate will interact with customers to provide and process information in response to orders, inquiries, concerns and requests about products and services.
- Attract potential customers by answering product and service questions; suggesting information about other products and services.
- Educate customers on the company’s products, features and competitive advantage.
- Maintain customer records by opening, recording and updating account information.
- Handle all enquiries and requests of customers and ensure resolution and record details of contact
- Resolve product problems by clarifying the customers complaint;
- Recommend potential products to management by collecting customer information and analyzing customer needs.
- Contribute to team effort by accomplishing related results as needed.
Person Specifications
- Bachelor’s degree in Mass communication, Linguistics or relevant discipline.
- Minimum of (3) years relevant work experience as CRO in a reputable company.
- Must speak English language fluently.
- Proficiency in the use of Basic MS Office support tools and application.
- Customer service orientation, product knowledge, quality focus, problem solving, documentation organization, listening, answering/calling, conflict resolution, Information analysis, multitasking.
- Market dynamics and business culture.
Remuneration
Remuneration is attractive.
Application Closing Date
24th August, 2016.
Interested and qualified candidates should send their detailed CV’s and Cover letters to: job@ayoolafoodsng.com with subject: “CRO”
Note: Only successful candidates will be contacted.
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