Job Details
Job Title: Teller
Job ID: 521380
Job Function: Retail Banking
Location: Nigeria - SCB
City: Ilupeju
Regular/Temporary: Permanent
Full/Part Time: Full time
Strategy
Branch Operations & Support
Learn and understand all relevant regulations and internal Risk & Compliance policies and procedures
Handle the following transactions and provide services according to the laid down procedures and standard of service:
Cash transactions
Fund transfer
Customer inquiry
Cheque collection
Processing of Local and Telegraphic transfers
Account maintenance
Balance confirmation
Customer Complaint handling
Rate board update
Cross Selling
Internal & external reports
Adherence to till limit of N100k and floor limit of N2mio
Assist Branch Operations & Service Manager to ensure all Operational, Compliance, Control procedure and guideline are properly carried out and adhered to.
Comply with internal policies and external regulations and ensure all internal and external report to be submitted on time
To comply with respective Money Laundering Prevention Procedures and be alert at all times to unusual or possibly suspicious customer activity, and should report any suspicious activity to the respective Unit Money Laundering Prevention Officer and Line Manager as well as directly to the Country MLPO in urgent or exceptional circumstances.
Build up good relationship with all internal and external customers.
Make effort to improve personal product knowledge and to acquire multi-products processing skill.
Make effort to improve personal productivity and output level. To achieve established standard.
Understand and follow carefully the Bank’s operational risk control standard underlying operating process and ensure the risks are minimized.
Ensure timeliness of managing customer’s complaint.
KYC
Ensure you remain alert to the risk of money laundering and assist in the Bank’s efforts in combating it by adhering to the principles in relation to: “Identifying your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing suspicions to Customers”.
Branches Stability
Comply with processes/policies which will ensure that on-going operations are in order and which will result in superior delivery of services.
Business
awareness and understanding of the wider business, economic and market environment in which the Group operates
Processes
Operational Risk Monitoring
Ensures all Branch transactions comply with internal and external policy and regulations
Clearing
Outward clearing processing and control
Risk Management
Operational Risk Policy
Ensure completion of all Leading Key Risk Indicators/ KRI’s / KCSA issues relating to the branch.
Ensure understanding of the Group’s Risk Management Framework including relevant Operational Risk Framework ownership for branch sales and service related risk. Ensure a full understanding of the risk and control environment in area of responsibility
Governance
Responsible for assessing the effectiveness of the Group’s arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas
Awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role.
Responsible for delivering ‘effective governance’; capability to challenge fellow executives effectively; and willingness to work with any local regulators in an open and cooperative manner.
Regulatory & Business Conduct
Display exemplary conduct and live by the Group’s Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Lead the the branch team to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients; Financial Crime Prevention; The Right Environment.
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Other Responsibilities
Embed Here for good and Group’s brand and values in the branch,
Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.
Qualifications and Skills
Academic or Professional Education/Qualifications; First degree (minimum of a second class degree) in any higher institution
Diversity and Inclusion
Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.
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