Ticketing Officer
Lagos, Nigeria
Company Description
Our client, a fledgling company with interests in travels & tours, transportation and investment businesses is looking to hire the services of a vibrant individual to fill the role of Ticketing Officer.
Location: Lekki Lagos State
Job Description
The job owner will be responsible for handling the following duties;
· Ensure compliance with all EY reservation policies, procedures and standards of guest service (i.e. handling guest problems, answering telephone enquiries within 3 rings, pre-flight checks, timeliness, grooming, courtesy etc)
· Handle day-to-day problem resolution, escalating to higher levels as required.
· Keep up to date with products, services, policies and procedures through regular team meetings ensuring communication and understanding by team members.
· Ensure all monies accounted for and TSR tallies
· Ensure ticket stocks are correctly logged, stocked, stored and all material properly stocked and displayed.
· In a state of flight disruption, ensure liaison with all involved (guests and colleagues alike) is managed in a positive manner and that revenue and guest satisfaction requirements are maintained.
· Responsible for having queues, PTA issues, TODs and re-issues completed in a timely manner.
Qualifications
· First degree.
· 2 – 3 years experience handling the same role.
· Airline advanced passenger tariff and pricing course.
· Recognized IATA training(s) / certification(s).
· Knowledge in rules and regulation of airline restrictions.
· Numerate.
· Good written and oral English language skills.
· Good Microsoft Office Skills.
· Efficient in the use of the Internet.
Apply Online
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