Customer Service Officer

Marcel Group of Companies Vacancy: Customer Service Officer

Job Description

Customer invoice enquires
Customer database management.
Handling customer enquiries and issues for segmented and non-segmented customers.
Inter and intra department coordination.
Attend to mail communications- ensure prompt and effective communication.
Ensure clear differentiation between internal correspondence and external correspondence.
Handling of customer’s complaints and ensure corrective actions are initiated, thus preventing that same mistakes happening again.
Act as in-house sales back-up.
Ensure arrival notices are sent timely.

Special Skills Required:

Communication and probing skills.
Problem solving skills
Inter Personal skills.
Reporting writing / reporting skills.
Ability to multi-task
Excellent IT skills.

QUALIFICATIONS;
Candidates must possess HND or BSC in any Science or Social Science related discipline.

All Qualified Candidate should send Resume to;hr@marcelgrp.com

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