Client Service Officers at Prananet Technology Limited

Prananet Technology is a software development company creating engaging,creative and innovative technology. Prananet technology provides software solutions to corporate organisation, Government institution and also the private sector.

We are recruiting to fill the position below:

Job Title: Client Service Officer
Location: Lagos

Job Description

Effectively manage large amounts of incoming calls
Responds to customer inquiries regarding orders, billing inquiries and technical problem notifications
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships of trust through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/team sales targets and call handling quotas
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
Also reviews requests, contacts customers to clarify request, ensuring all necessary information is included and may route requests to the appropriate department
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers

Requirements

Minimum Education: BSC
Minimum Experience: 2 Years

Skills Required:

Customer service
Account management
Time management
Query resolution
Strong interpersonal skills

Application Closing Date
4th November, 2016.

Interested and qualified candidates should:
Click here to apply online

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