We are honored to be in the forefront of providing FDA approved state-of-the-art corrective skin care to men and women of color. Established in the year 2014 by Miss Freda Francis, the Medspa draws clients from within and without Nigeria.
We are recruiting to fill the position of:
Job Title: Customer Service & Relationship Executive
Location: Lagos
Job Description
Our Customer Service & Relationship Executive is one of the most critical parts of our team.
We are looking for a customer-oriented service representative to act as a liaison, provide product/services information, call and book appointments and resolve any emerging problems that our clients might face with accuracy and efficiency.
Job Duties
Responsible for the day-to-day activities of the Medspa’s front office to include customer service, meeting/greeting clients, scheduling, invoicing, and assisting the rest of the MedSpa team. These include but are not limited to:
Schedule, monitor and follow up client appointments
Provide clients with information about Product & Service offerings
Receive payments for services and supplies, maintains client bookings
Complete new client sheet and maintain up to date client database
Set-up and maintain ‘tickle file’ for thank you’s, birthdays, anniversaries, and other special occasions
Use company software to mine data for Customer Relationship Management
Maintain a neat and efficient work area
Provide facility tours to first time visitors to the Spa
Submit daily operational reports to management
Other duties as assigned by management
Qualifications
The ideal candidate for this position is expected to have a minimum second class lower degree in any course of study.
He/she must be computer literate and have a minimum of intermediate competency in Microsoft office suite
The ideal candidate must be interested in Skin Care and pay attention to personal appearance.
Experience: Minimum experience of 2 - 3 years preferably in the hospitality industry.
Working Hours: Tuesdays - Saturdays with alternate Sundays
Method of Application
Interested and qualified candidates should send their CV's and cover letters to: hr@oasismedspang.com using the position they are applying to as the subject of the mail.
Or
By dropping a hard copy of their CV at our business premises located at:
21 Cameron Road,
Off Alfred Rewane Road,
Ikoyi,
Lagos.
Note: Only shortlisted candidates will be contacted.
Application Closing Date: 29th July, 2016.
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