Lagos, Nigeria
DESCRIPTION
THE COMPANY
Our client is a leading company in the Mobile Value added Services industry for Telecommunications.
THE ROLE
We are looking for a sharp, talented, and passionate professional to develop an outstanding relationship with a leading mobile operator in Nigeria, a strategically important large customer. The Key Account Manager represents the entire range of Telecom Value added Services (VAS) products and is responsible for cross-selling the company's portfolio into the same account.
Major Responsibilities include but are not limited to:
- Establish productive and professional long-term relationships with stakeholders at all levels
- Coordinate the involvement of company personnel, including service, technical support, finance, marketing and management resources, in order to meet account performance objectives and customer’s expectations
- Optimize service performance from a financial point of view
- Assess, clarify and validate customer needs, including roadmaps and tenders, on an on-going basis
- Monitor the market and competitor activities
- Regular reporting on sales activities, opportunities, threats, project progress etc.
- Proactively lead a joint company-strategic account planning process that develops mutual performance objectives and financial targets
- Drive solutions-orientated efforts that address the customer situation
Accountability and Performance Measures
- Achieve assigned service performance targets from SLA and financial perspectives
- Achieve sales targets for new business (cross-selling opportunities)
- On-time payment collection
- Complete strategic account plans
- Active member of integration project team and ensure on-time service launches
- Maintain high customer satisfaction ratings
- Arrange meetings between CXO level account personnel and the company’s management
REQUIREMENTS
The ideal candidate must meet the following:
5 Years of verifiable experience in Large Account Management
Proven sales track record of Value Added Services (VAS)
Sound understanding of the culture, politics and (regulatory) policies in Nigeria and a good insight into the telecom industry
Desirable Qualifications & Experience
Knowledge of Telecom Systems
Bachelor’s or master’s degree
Experience with financial statements and reconciliation processes
Profile
Strong interpersonal and relationship building skills
Modern, consultative sales techniques and results orientated
Self-motivated and ability to work independently
Ability to converse with stakeholders of all levels, from C-level to business operations
Effective influencing, persuasive and negotiation skills
Highly analytical, converting trends into actions
Excellent presentation skills
Pro-active attitude
Multi-tasking and coordination
Fluent in English
BENEFITS
Attractive remuneration and benefits package plus bonus
Apply Online
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